Alerts, Ticketing & Workflow Automation
Intelycx CORE ensures that critical events trigger the right response at the right time - automatically routing alerts, tickets, and actions to the people who can resolve issues fastest.
Problem
The problem: insights don’t act on themselves
Many factories have visibility into problems – but still struggle to respond effectively.
Common issues include:
- Alerts buried in dashboards no one is watching
- Issues discovered too late or reported informally
- No clear ownership when something goes wrong
- Manual follow-ups via calls, messages, or emails
- Problems reappearing because actions weren’t tracked
Solution
The solution: automated execution, built into operations
Intelycx CORE connects real-time data directly to alerts, ticketing, and workflows. When something happens, the system automatically:
Solution
Alerts that matter - not noise
Intelycx CORE enables rule-based alerts tied to real operational conditions.
Alerts can be triggered by:
- Downtime duration
- OEE or KPI thresholds
- Performance drops
- Quality events or deviations
- Missed production targets
Built-in ticketing for faster resolution
Every alert can generate a structured ticket with:
- Clear context (machine, shift, event, KPI impact)
- Assigned ownership
- Time-stamped activity
- Status tracking
Oversight
Workflow automation across teams and shifts
Intelycx CORE automates how work flows after an issue is detected.
Workflows can:
- Escalate unresolved issues automatically
- Route tasks across roles (operator → maintenance → supervisor)
- Persist across shift changes
- Ensure follow-up actions are completed
Intelligence
Integrated with your existing tools
Alerts and tickets don’t live in isolation.
Intelycx CORE integrates with:
- Andon systems
- SMS
Collaboration tools like Microsoft Teams and WhatsApp
Platform
From event to action — in one system
Alerts, Ticketing & Workflow Automation is tightly integrated with:
OEE & KPI Analytics
to detect issues early
Root-Cause & Event Analysis
to provide context
Digital Lean & Continuous Improvement
tto track actions and impact
Outcomes
Designed for real factory roles
Every insight leads to real operational impact.
Why Intelycx
- Alerts driven by real operational data
- Built-in ticketing – no external tools required
- Automated workflows across shifts and roles
- Integrated with analytics and improvement processes
2,000+
connected machines
Close the loop between insight and action
Seeing a problem is only the first step.
Solving it consistently is what matters.